The Company will use their best endeavours to ensure that the transport, accommodation, meals and other agreed services (herein called “Services”) provided are fully in compliance with the Services which the Company have contracted to provide but the liability of the Company for breach of contract is restricted to liability where by the negligence of themselves, their servants or agents all or some Services are not provided in which event the Company shall compensate the Client only for the actual costs of the Service which were to have been  provided excluding all consequential damage whatsoever and wheresoever suffered or incurred including the costs of air fares to and from Kenya purchased through the Company or any other incidental or indirect costs whatsoever. In case of any failure to provide any Service contracted for, the Company shall have the right to substitute alternative services of equal value subject always to such services being available.

Without prejudice to the generality of the foregoing:

(i) The company accepts no liability in the event of Services not being carried out or being altered by any matter whatsoever beyond their control. Such matters include but are not limited to the closure of National Parks, Sanctuaries, Lodges and roads, the impassibility of roads and such like matters and the Company reserves the right to make such alterations to the itinerary when in their sole judgement it is deemed necessary or desirable for the comfort, convenience or safety to Clients.

(ii) The Company accepts no liability for alleged inferior or inadequate Services or transportation vehicles nor for the negligent careless or wrongful acts or omissions of hotel keepers, inn keepers, lodge keepers and such like persons and their servants and agents or any other person not in the employment of the Company.

(iii) The Company accepts no liability for damages directly or indirectly arising out of delay in departures or arrivals occasioning the missing of road, rail, ship or aircraft connections.

(iv) The Company accepts no liability for airline reservations and reconfirmations nor any liability for damages arising from any changes of airline schedules, cancellation of flights or errors and mistakes made by airline offices or travel agents. As regards all dealings with or for any Client relating to or touching upon air travel airports, air bookings, travel agents and airlines, the Company legal relationship and standing is merely that of an intermediary between such third parties and the Client without any liability to or for either parties such negation and waiver of liability being in all respects a pre-condition of all contracted relationships between the Client and the Company. In consequence Clients are advised to protect their interest by insurance and careful attention to all documentation supplied to them by all such third parties.

(v) The Company reserves the right to re-route the itinerary or change transport, hotels or venues for the equivalent due to forces beyond our control. The Company accept no responsibility or liability in the event that Services of equal value having been offered to Clients are declined.

(vi) The company may in their discretion employ sub-contractors to carry out all or any part of the Services in which event the exemptions provided by this condition and condition 7 and 8 below for the benefit of the Company shall be deemed to apply also to the sub-contractor.

The Company reserves the right to increase all or any of the prices without prior reference to the Client in any of the following events:

(i) Official devaluation or revaluation of the Kenya Shilling as against the United States Dollar, the Sterling Pound or the currency of the country in which the booking is made ( if different).

(ii) Any statutory increase in taxes or other dues imposed by the Kenya Government or any officer or agent thereof;

(iii) Any increase in Kenya in the price of aviation fuel or motor vehicle fuel or any other increase in the cost of transport which forms part of the Services;

(iv) Any increase in the cost of accommodation or meals forming part of the Services;

(v) Any increase in entrance fees to national parks, national reserves and sanctuaries and any other entrance fees forming part of the Service;

(vi) Any other increase in the Company operating costs or cost of providing the Services which are beyond the Company control and which the Company has every reasonable effort to prevent

In the event of cancellation or variation of Services for whatever reasons the Company shall be entitled to charge cancellation fees as set out hereunder:

• Cancellations received between 60 days and 51 days prior to commencement of Services shall be charged at 15% of the total cost of services.
• Cancellations received between 50 days and 31 days prior to commencement of services shall be charged at 33% of the total cost of Services.
• Cancellations received within 30 days or less prior to commencement of Services shall be charged at the full cost of Services.
• All cancellations will be subject to a 5% handling charge of the total cost of Services, to cover basic administration expenses, booking fees and any banking fees chargeable for refund transactions will be payable by client.
• Any unused portion of any safari or tour is not refundable